We have been looking after students on study vacations
for well over 20 years now and pride ourselves on providing high standards of
care at all times. Here’s what you can expect from us:
- Special Requirements
-
Before you
come to England we will ask for information about your diet (any
things you can’t eat), any medical information, and any other special
requirements so that we can look after you properly when you’re here.
- Risk Assessments
-
We will
thoroughly check the centre that we are using for the course to make
sure that we are aware of any potential risks to you, and if there are
any we will take suitable precautions.
- Elac Staff
-
Elac staff are made
aware of the priority that we give to the welfare of our students at
their introduction to our school, and they all complete an online
certificate in Child Protection. Elac staff undergo a
DBS check and overseas staff are subject to police suitability
checks.
- Introduction
-
When you arrive we
will show you around the campus and explain the rules of the centre,
and give you information about the buildings and the local area to
make sure that you stay safe during your visit.
- Student Welfare Officer
-
We will introduce you to the Welfare
Officer. This is somebody that you can talk to (as well as your Group
Leader) if you have any problems. Whether it is to do with food,
friends, accommodation, anything, in fact, that makes you feel
uncomfortable – TELL US and we'll try to solve it together.
- Individual Students
-
If you haven’t come as part of a group, you
will be looked after with the other individual students by one of our
staff.
- Supervision
-
You will be supervised at all times when you are in
our centre. During activity times we have a ratio of 1:20 adults (Elac
staff and Group Leaders); when we have excursions off campus this
ratio is 1:12–15. If there are younger children under 12 in the group,
then the ratio will be 1:10.
- First Aid
-
In each centre there will be a list of First Aid
qualified staff who will be able to look after you if you have a minor
injury. If you need to see a doctor, we will make an appointment for
you at the local doctor’s surgery, or else ask the doctor to call at
the centre. If the problem needs immediate treatment by a doctor, we
will take you to the local Accident and Emergency Department. In all
cases, we will continue to look after you and accompany you through
your treatment.
- Specialist Staff
-
For activities which have a higher risk (swimming
for example) we always have qualified staff to supervise.
- Homestay Students
-
If you are staying in a homestay, we will have
checked the home to make sure that it offers a good place to stay. You
will be looked after by the Assistant Course Manager, and he or she
will meet with you regularly to help you with any problems.
- Excursions
-
These are a really important part of your course
because you want to see as much of England as you can. However, they
are also the times when we need to be most careful. You will be
supervised during the excursion at all times; the only exception is if
there is some free time for you to do some shopping or sightseeing. Depending on the destination, and your age, you will be allowed to
look around for a short time. This will always be with some friends,
and in a limited area, with Elac staff on hand. You will need to give
your mobile 'phone number to staff beforehand.
- Dealing with Problems
-
We will listen to you if you tell us about a
problem. If it is necessary, we will act to deal with the situation. We have a clear procedure for dealing with issues that arise, and this
is known to all our staff. If you find yourself in that position, we
will treat you sensitively and openly and fairly.
- Safeguarding document
- Elac has a Child Safeguarding Policy, which is regularly reviewed
and updated. It lays out procedures to ensure the safety and
welfare of all students who come on our courses throughout the year.
This policy is available for you to download and read here.
